Delivery & Shipping Information
Australian Standard Delivery
Australian Express Delivery
- Carrier-calculated automatic rates for Australia Post within Australia and New Zealand
- Delivery time: 3–5 business days
Free shipping is available on orders $150 and over. For orders under $150, a carrier-calculated rate will be shown at checkout. Delivery times may vary depending on your location and the time of year.
Shipping Scope
We currently ship to Australian and New Zealand addresses only. All other International shipping is not available at this time.
Tracking Your Order
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your delivery.
For any issues, please contact us at hello@passportsurf.com.au
Lost Packages
We strive to ensure every order arrives in perfect condition. If your order is lost in transit, please contact our team at hello@passportsurf.com.au with your order number and any relevant details.
Click & Collect
Order online and pick up your purchase In-Store or at the Edward Street Car Park (rear of store off Rooke Lane).
- At checkout, select "I'll Pick it up myself" and choose your preferred date and time for collection. Please note your preferred collection location in the "Any special requests on your order?" in the payment information window. We're happy for you to collect via the Edward Street Car Park, or instore.
Pickup Times:
- Monday–Friday: 10am–4pm
- Saturday: 10am–2pm
- Sunday: 12pm–2pm
Virtual Shopping & Customer Service
Our team is available Monday– Friday between 10am–4pm.
Virtual Shopping can be arranged by calling the store at 03 6424 8030
