Privacy Policy
Last updated: (15th October, 2025]
1. Introduction
Passport Surf (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our online store, make a purchase, or interact with us in any way.
By using our website or providing your personal information, you agree to this Privacy Policy. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, billing and shipping addresses.
- Account information: username, password, and preferences (if you create an account).
- Order and payment details: information related to your purchases, including items bought, payment method, and transaction details (processed securely via our payment partners).
- Communication: messages, reviews, or feedback you send us.
- Marketing information: your preferences for receiving marketing and promotional material.
- Website usage information: including IP address, browser type, device data, and website activity collected through cookies and analytics tools.
3. How We Collect Your Information
We collect personal information directly from you when you:
- Browse our online store hosted on LightSpeed eCom
- Create an account or make a purchase
- Subscribe to our newsletter or join our mailing list
- Contact us by phone, email, or social media
- Enter a competition, promotion, or giveaway
We may also collect information automatically through cookies and analytics tools (such as Google Analytics), or from third-party partners such as payment processors and delivery services.
4. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order or account
- Provide customer support and manage returns or exchanges
- Send marketing emails and special offers (if you’ve opted in)
- Improve our website, products, and services
- Comply with our legal and accounting obligations
You can opt out of receiving marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
5. Disclosure of Personal Information
We may share your personal information with trusted third parties who assist us in operating
our business, including:
- LightSpeed eCom, which hosts our online store and processes customer data securely.
- Payment gateways, such as PayPal, Afterpay, Lightspeed Payments and major credit card providers, for secure payment processing.
- Shipping and logistics providers, to deliver your orders.
- Email and marketing services, for sending newsletters or promotions.
- Analytics and advertising providers, such as Google Analytics or Meta Ads.
- Legal or regulatory authorities, when required by law.
We do not sell or rent your personal information to any third parties.
6. Storage and Security
We take reasonable steps to ensure your personal information is protected from misuse, loss, or unauthorised access.
Information collected through our website is stored on secure servers managed by LightSpeed eCom and our other trusted service providers. Some data may be stored or processed outside Australia (for example, in the USA, Canada, or Europe), and we ensure any overseas service providers handle your information in accordance with Australian privacy laws.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, personalise content, and analyse traffic.
Cookies help us remember your preferences and understand how visitors use our site. You can disable cookies through your browser settings, but some parts of our site may not function properly without them.
8. Access and Correction
You have the right to access and correct the personal information we hold about you.
To request access or correction, please contact us using the details below. We may require verification of your identity before processing your request and will respond within a reasonable time.
9. Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us using the details below.
We take privacy complaints seriously and will investigate and respond promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Passport Surf
Email: hello@passportsurf.com.au
Phone: 03 64 248030
Address: 87 – 93 Rooke Street, Devonport, Tas. 7310
Website: passportsurf.com.au
